Přehled o publikaci

Since the beginning of 2020, restrictive measures against the infection of the coronavirus Covid-19 have come into effect in several countries, including the Czech Republic. In our professional lives, it often became impossible to carry out our professions under the current situation. For these reasons, the use of home office/remote working has rapidly become widespread in almost all professions that allowed it at least partially. Employees have thus found themselves in completely different conditions for exercising their profession, which has changed the way they perform their work. In many cases, this occurred without adapting the operation of processes to the new conditions. Some employers have controlled or still control employee work by monitoring their activities. For example, by checking when an employee is online, the amount of time they are active on a particular system, or the amount of work done during working hours, such as the number of emails or phone calls handled. A more widely applied methodology for measuring their actual productivity and effective use of working time in this mode of work is not yet known. There are various automated tools for monitoring and evaluating employee activity both in the home office and in the online work mode. However, the activity data obtained in this way requires a significant amount of individual interpretation for relevant evaluation. Especially when it comes to assessing resulting productivity and/or efficiency or identifying weak points in the support of service processes. There is still quite a lot of room for further improvement and development of home office support. It is also questionable whether productivity is currently a sufficient criterion and whether it would be more appropriate to focus more on efficiency.