J 2025

o-Workers’ vs. e-Workers’ Perceptions of Job Performance: Evidence from Austrian Service Professionals

BEŇO, Michal and Dagmar CAGÁŇOVÁ

Basic information

Original name

o-Workers’ vs. e-Workers’ Perceptions of Job Performance: Evidence from Austrian Service Professionals

Name in Czech

Vnímání pracovní výkonnosti o-pracovníků vs. e-pracovníků: Důkazy od rakouských odborníků v službách

Name (in English)

o-Workers’ vs. e-Workers’ Perceptions of Job Performance: Evidence from Austrian Service Professionals

Authors

BEŇO, Michal and Dagmar CAGÁŇOVÁ

Edition

Management-Poland, UNIV ZIELONA GORA PRESSUL PODGORNA 50, ZIELONA GORA 65-246, POLAND, 2025, 1429-9321

Other information

Type of outcome

Article in a journal

Confidentiality degree

is not subject to a state or trade secret

Impact factor

Impact factor: 0.400 in 2024

Marked to be transferred to RIV

No

Organization unit

NEWTON University

Keywords (in Czech)

Rakousko; produktivita; výkonnost; kancelářské a domácí prostory

Keywords in English

Austria; productivity; performance; office and home premises

Tags

Reviewed
Changed: 21/6/2026 23:22, prof. Mgr. Dagmar Cagáňová, PhD.

Abstract

In the original language

Research background and purpose: E-work has become increasingly widespread, but it is not accessible to all. Existing research highlights how the remote setting influences individual productivity but the question remains whether workforce is more or less productive remotely or at work. Therefore, this research study aims to examine o-workers' vs. e-workers' perceptions of job performance in the post-Covid era on the basis of research done during the pandemic. Design/methodology/approach: A quasi-experimental design was used in this study of two groups working on the same project for the Czech and Slovak markets from calendar week 1 of 2024 to calendar week 13 (01.01.2024 to 31.03.2024). The authors created macros in Excel for the self-assessment reports (using the De Menezes and De Paula Xavier's instrument) to track the job-performance of employees. Eleven hypotheses were tested using Pearson's chi-square test of independence; 10 (H1-H10) of the 11 hypotheses were confirmed. Findings: According to the data, e-work enables mutual matching between employees and firms, which boosts labour productivity. Working at the home premises produces a better turnaround on projects and increases productivity. E-work can be a more productive work environment compared to o-working, because it can lead to focusing on practices that promote well-being and help employees thrive wherever the work is critical. Value added and limitations: Instead of autocratically ordering the workforce back to the office, employers could exploit this advantage to determine how to make e-work work. It is incumbent upon employers to recognise workers as individuals, not just as units of labour in the business. Despite some limitations (sample size, questions in language, geographical scope, restricted generalisation, lack of randomisation and limited control over outside factors), this paper presents crucial findings related to the questions at issue.